SUMMARY This position is responsible for handling clinical-related issues,internal and external, for Align Technology in China. Responsibilitiesfall in four broad categories but may not be limited to: 1. Training of customers (internal & external) and/or speaking inclinical settings on behalf of the company, 2. Clinical Support to customers especially on ClinCheck, attachment andtroubleshooting, 3. Contributor or review of clinical content of doctoreducation/marketing materials and internal clinical education materials. 4. Closely work with clinical manager/supervisor to support keycustomers and lead some projects such as training, event, proofreadingas assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. ? Manage day to day tasks within Clinical department ? Provide ClinCheck review and clinical support to customers, especiallykey accounts. ? Handle ClinCheck related complaint and troubleshooting. ? Clinical Training (internal) – Establish and oversee internal clinicaleducation (to Align employees), in particular Clinical and Sales. ? Represent Align clinical present at academic and professional Alignevents to customers. ? Provide clinical feedbacks to research project and new product launchto improve products. ? Work with local KOL and speaker in the development of publicationsthat can be used by AT as case studies ? Follow departmental procedures to obtain 100% accuracy andcompleteness in all areas ? Obtain & maintain appropriate knowledge level of employees onproducts and process through employee training & development ? Closely work with clinical manager/supervisor to support key customersand lead some projects such as training, event, proofreading as assigned. ? Support clinical evidence and education team to develop trainingmaterial and provide high quality training to internal and external customers. ? Spend approximate 20-50% working time to travel and support localeducation events, customer visit or take training.
ADDITIONAL RESPONSIBILITIES: ? Participate in proactive team efforts to achieve departmental andcompany goals. ? Perform other duties as assigned.
EDUCATION and/or EXPERIENCE ? Bachelor degree of dentistry/dental technician/Oral Healthcare ? Fluent in English ? More than 3-year experience as a clinical specialist or equivalentwith enough Ortho clinical & product knowledge